Reason - These error messages may occur if Microsoft Outlook or Microsoft Outlook Express cannot establish a connection with your e-mail server. These error messages are frequently caused by one of the following:
- You are not connected to the Internet or a network, or your mail server is temporarily unavailable.
- Your account settings are incorrect.
- Your user profile in Outlook is damaged.
- An e-mail item on your POP3 server is damaged.
- The configuration of your AV software is incorrect.
- Outlook Express was removed from the computer or the installation is damaged.
- The configuration of your personal firewall software is incorrect.
How to fix it
The most common causes of these error messages are problems with Internet connectivity and account settings configured incorrectly in Outlook or Outlook Express. First, verify that you are connected to the Internet. To do this, go to method 1.
Step 1: Verify that you are connected to the Internet
Follow these steps to create a new e-mail profile in Outlook 2010, in Outlook 2007 and in Outlook 2003:
- Click Start, and then click Run.
- Copy and paste, or type the following command in the Open box, and then press ENTER:
control panel
Note If you are using a 64-bit version of Windows, double-click View 32-bit Control Panel in Control Panel to display the Mail icon.
- Open the Mail Setup dialog box:
For Windows 7:
- If Control Panel is in either Large icons or Small icons view, click Mail. The Mail Setup dialog box appears.
- If Control Panel is in Category view, under View by, click to select either Large icons or Small icons, and then click Mail. The Mail Setup dialog box appears.
For Windows Vista or Windows XP:
- If Control Panel is in Classic View, double-click Mail. The Mail Setup dialog box appears.
- If Control Panel is in Category View, under Control Panel, click Switch to Classic View for Windows XP, or click Classic View for Windows Vista, and then double-click Mail. The Mail Setup dialog box appears.
- In the Mail Setup dialog box, click Show Profiles.
- On the General tab, under When starting Microsoft Office Outlook, use this profile, click Prompt for a profile to be used, and then click Add.
- In the Profile Name box, type the name that you want to use for the new e-mail profile, and then click OK.
- In the E-mail Accounts dialog box, click Add a new e-mail account, and then click Next.
- Click the appropriate server type for your new e-mail account, and then click Next.
- Type your account information in the required boxes, and then click Next.
- Click Finish, and then click OK.
Note By default, both the Outlook Address Book and the personal folders (.pst) files are automatically added to each new e-mail profile, except for those e-mail profiles that are created in Microsoft Exchange Server. By default, .pst files are not added to each new e-mail profile in Exchange Server.
To start Outlook in safe mode:
Windows Vista or Windows 7
Click start button on the bottom of the computer screen
· Type outlook.exe /safe in the Start Search box.
· Press Enter.
Windows XP, Windows Server 2003, or Windows 2000
- Click Start.
- Click Run.
- Type outlook.exe /safe.
- Click OK.
Step 4: Create a new e-mail profile
You may be able to resolve these problems by creating a new e-mail profile. For more information about how to create profiles in Outlook, click the following article numbers to view the articles in the Microsoft Knowledge Base:
829918 How to create a new e-mail profile in Outlook 2007 and in Outlook 2003
287072 How to create a new e-mail profile for Outlook 2002
195718 How to create a new e-mail profile in Outlook 2000
Step 5 If the error code is accompanied by a time-out error message, you may be able to resolve this problem by increasing the server time-out setting in Outlook or Outlook Express. To increase the server time-out setting, use the following method that is appropriate for your version of Outlook or Outlook Express.
Outlook 2000 Corporate or Workgroup mode (CW)
- Start Outlook.
- On the Tools menu, click Services.
- On the Services tab, select Internet E-mail, and then click Properties.
- Click the Advanced tab.
- Gradually increase the server time-out setting until the problem is resolved.
- Start Outlook.
- On the Tools menu, click Accounts.
- Select the target account, and then click Properties.
- Click the Advanced tab.
- Gradually increase the server time-out setting until the problem is resolved.
Outlook 2002 and Outlook 2003
- Start Outlook.
- On the Tools menu, click E-mail Accounts.
- Click View or change existing e-mail accounts, and then click Next.
- Click your POP3 account, and then click Change.
- Click More Settings.
- Click the Advanced tab.
- Gradually increase the server time-out setting until the issue is resolved.
Outlook 2007
- Start Outlook.
- On the Tools menu, click Account Settings.
- Click to select the target POP3 account, and then click Change.
- Click More Settings.
- Click the Advanced tab.
- Gradually increase the server time-out setting until the issue is resolved.